Helpful Information
Get helpful Medicare information from Health First Health Plans to learn about coverage, benefits, and plan options.
Health First Health Plans
Contact our Contact Customer Service to reserve a space at one of our virtual or in-person seminars, or click on the "Seminar Info" button to reserve online. You'll be able to ask questions about benefits and enrollment during the seminar and more.
You can easily enroll over the phone. 1.800.716.7737 or TDD/TTY relay, 1.800.955.8771
Medicare Advantage Enrollment Periods
- Applies when first eligible for Medicare Part A and/or Part B.
- Seven-month period. (three months before the month you are eligible, the month you are eligible, and ends three months after you are eligible)
- October 15 through December 7 is the time frame when you have the opportunity to add, change, or drop your Medicare coverage.
- Any plan changes take effect January 1.
- January 1 through March 31: This enrollment period allows Medicare Advantage (MA) plan members to switch to a different Medicare Advantage plan one time only. You can also disenroll from an Advantage plan, go back to Original Medicare and sign up for a stand-alone Medicare Part D prescription drug plan.
- If you're enrolled in a Medicare Advantage plan during your Initial Coverage Election Period, you can change to another Medicare Advantage plan (with or without drug coverage) or go back to Original Medicare (with or without drug coverage) within the first three months you are entitled to Medicare.
- Applies when certain life-changing events occur, such as moving to a new service area or losing other coverage.
- Those with Low-Income Subsidy (Extra Help) will have the ability to change their plan once per quarter, during the first nine months of each calendar year.
Enrollment in Medicare Part C and Part D plans are available during certain periods. You may be eligible to enroll in a new Medicare Advantage plan. To learn more, call 1.800.716.7737 (TDD/TTY relay, 1.800.955.8771)
If you are ready to enroll, click here.
Member Legal Rights and Responsibilities
Member Rights and Responsibilities
Member Disenrollment Rights and Responsibilities
Notice of Privacy Practices
SHINE
SHINE (Serving the Health Insurance Needs of the Elderly) is a volunteer program sponsored by the Florida Department of Elder Affairs that offers free, unbiased insurance counseling. SHINE provides educational materials to seniors, their caregivers, and family members, on a variety of topics, including Medicare, Medicaid, prescription assistance, long-term care planning and more. Offices are located throughout Brevard, and staff can visit your home if necessary. Visit floridashine.org, or call 321.752.8080 or 1.800.963.5337 (TTY/TDD relay: 1.800.955.8770) for more information.
How To Contact Medicare
Visit www.medicare.gov, or call 1.800.MEDICARE (1.800.633.4227), 24 hours a day, seven days a week (TTY/TDD: 1.877.486.2048 for the hearing impaired).
We are dedicated to personally solving any problems you may have with us and our providers to your satisfaction. If you prefer to contact the Centers for Medicare and Medicaid Services (CMS) directly, please visit Medicare's website:
Medicare online complaint form
Medicare Beneficiary Ombudsman
More information
For more information on authorizations, eligibility, enrollment, pharmacies, prescriptions, or any other benefits, please contact Customer Service Representative.
Medicare Advantage FAQs
We make choosing a plan easy. Your costs, coverage and out-of-pocket maximum are important. Plus, making sure the right doctors and hospitals are in-network are all important things to think about when choosing a plan.
To be eligible to enroll, you must:
- live in our service area six months of the year, and
- be entitled to Medicare Part A and enrolled in Medicare Part B, and
- continue to pay your Part B premium unless otherwise paid for under Medicaid or another third party
Once we verify your eligibility with Medicare, your coverage will become effective the first day of the month.
Please your Customer Service Representative for more information.
In an effort to ensure you are enrolled in plans that best suit your needs and budget, CMS will allow you to make a one-time change into another Medicare Advantage (MA) plan or Original Medicare between January 1 and March 31. If you elect for this option, you may also make a coordinating change to add or drop Part D coverage.
There are also special situations that may qualify you to change your coverage during other times of the year (for example moving to another area). Please Customer Service Representative for more information.
Medicare Advantage Disenrollment Form
Member Disenrollment Rights & Responsibilities
Health First Health Plans is an HMO plan with a Medicare contract. Enrollment in Health First Health Plans depends on contract renewal.
Y0089_EL110251_M | Accepted date: 10/01/2025
Last updated: 10/01/2025