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Member Resources
Welcome to your Member Resources page. Here you will find detailed information about your plan benefits including premiums, copayments, coinsurance, member rights and responsibilities, coverage limitations, in-network providers, pharmacies and prescription drugs. If you have any questions please contact our Care Team.
2021 Member Materials
Classic (HMO-POS), Value (HMO) and Rewards (HMO)
Secure (HMO) Plans
2022 Member Materials
Classic (HMO-POS), Value (HMO) and Rewards (HMO)
Important Information for All Medicare Advantage Members
Medical Authorizations, Appeals and Grievances
Disenrollment Rights and Responsibilities
Medication Therapy Management Program
Online Physician Search Tool: 2021 | 2022
Medicare Advantage Plan Members Fitness Program
Prescription Drug Transition Policy
We have free interpreter services to answer any questions you may have about our health or drug plan
Supplemental Benefits
How to Contact Medicare
Visit www.medicare.gov, or call 1.800.MEDICARE (1.800.633.4227), 24 hours a day, seven days a week (TTY/TDD: 1.877.486.2048 for the hearing impaired).
Our our Care Team is dedicated to personally solving any problems you may have with us and our providers to your full satisfaction. If you prefer to contact the Centers for Medicare and Medicaid Services (CMS) directly, please visit Medicare's web site:
Medicare online complaint form
Medicare Beneficiary Ombudsman
Health benefit plans offered by Health First Health Plans, Inc. (HFHP) may be subject to limitations and exclusions. For costs and complete details, contact your employer, insurance agent or Health First Health Plans.
Y0089_EL9653_M | Accepted date: 10/01/2021
Last updated: 04/29/2022