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Contact Us

You can contact Health First Health Plans' Customer Service Department with any questions or comments by phone, mail, in person or online.

Medicare members:

For further assistance, call Customer Service toll-free at 1.800.716.7737 (TTY/TDD relay: 1.800.955.8771 ) weekdays from 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to noon. From October 1 to March 31, we're available seven days a week from 8 a.m. to 8 p.m.

Commercial members:

Contact Customer Service:
For general questions or assistance regarding your current coverage, call Customer Service toll-free at 1.855.443.4735
(TTY/TDD relay: 1.800.955.8771 ) weekdays from 8 a.m. to 6 p.m.

Contact a licensed sales representative:

The Open Enrollment Period for Individual and Family plans is November 1 through January 15. The Open Enrollment Period for Medicare coverage will run from October 15th to December 7th for coverage beginning January 1st of the following year.

For assistance with Individual and Family plans, speak to a licensed sales representative by calling 1.877.904.4914 (TTY/TDD relay: 1.800.955.8771 ) weekdays from 9 a.m. to 5 p.m. From November 1 to December 15, we're available from 8 a.m. to 6 p.m.

For Medicare assistance, you may call Customer Service toll-free at 1.800.716.7737 (TTY/TDD relay: 1.800.955.8771 ) weekdays from 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to noon. From October 1-March 31, we're available seven days a week from 8 a.m. to 8 p.m. You may also visit our website at myHFHP.org, visit our office Monday through Friday, 8 a.m. to 5 p.m. or write to us at 6450 US Highway 1, Rockledge, FL 32955.

Toll-Free

TDD/TTY Relay

Medicare Advantage

1.800.716.7737

1.800.955.8771

Medigap

1.855.443.4735

1.800.955.8771

Group HMO & POS

1.855.443.4735

1.800.955.8771

Individual

1.855.443.4735

1.800.955.8771

For General Information

1.800.716.7737

1.800.955.8771


Visit our Brevard office weekdays from 8 a.m. to 5 p.m. or send us mail at:

Health First Health Plans
6450 US Highway 1
Rockledge, Florida 32955
Find us on the map

Health First Health Plans is an HMO plan with a Medicare Contract. Enrollment in Health First Health Plans depends on contract renewal.


Y0089_EL9653_M | Accepted date: 10/01/2021
Last updated: 10/01/2021